Welcome to our Privacy Policy

Your privacy is critically important to us.

It is Phoenix Solutions policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.phoenix-solutions.com.au (hereinafter, “us”, “we”, or “https://www.phoenix-solutions.com.au”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Minors

The Site is not intended for individuals under the age of 18.

Website Visitors

Like most website operators, Phoenix Solutions collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Phoenix Solutions’s purpose in collecting non-personally identifying information is to better understand how Phoenix Solutions visitors use its website. From time to time, Phoenix Solutions may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Phoenix Solutions also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.phoenix-solutions.com.au blog posts. Phoenix Solutions only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Phoenix Solutions’ websites choose to interact with Phoenix Solutions in ways that require Phoenix Solutions to gather personally-identifying information. The amount and type of information that Phoenix Solutions gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.phoenix-solutions.com.au to provide a username and email address.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Phoenix Solutions and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

https://www.phoenix-solutions.com.au uses Google AdWords and Facebook pixel for remarketing 

https://www.phoenix-solutions.com.au uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Analytics

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Protection of Certain Personally-Identifying Information

Phoenix Solutions discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Phoenix Solutions’ behalf or to provide services available at Phoenix Solutions’ website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Phoenix Solutions’ website, you consent to the transfer of such information to them. Phoenix Solutions will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Phoenix Solutions discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Phoenix Solutions believes in good faith that disclosure is reasonably necessary to protect the property or rights of Phoenix Solutions, third parties or the public at large.

If you are a registered user of https://www.phoenix-solutions.com.au and have supplied your email address, Phoenix Solutions may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Phoenix Solutions and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Phoenix Solutions takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

Phoenix Solutions may collect statistics about the behavior of visitors to its website. Phoenix Solutions may display this information publicly or provide it to others. However, Phoenix Solutions does not disclose your personally-identifying information.

Affiliate Disclosure

Phoenix Solutions uses affiliate partners and does earn a commission from certain software used in the services provided. This does not affect your purchases or the price you may pay.

Cookies

To enrich and perfect your online experience, Phoenix Solutions uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Phoenix Solutions uses cookies to help Phoenix Solutions identify and track visitors, their usage of https://www.phoenix-solutions.com.au, and their website access preferences. Phoenix Solutions visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Phoenix Solutions’ websites, with the drawback that certain features of Phoenix Solutions’ websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Phoenix Solutions’ use of cookies.

What we collect and store

While you visit our site, we might track:

1. Pages you have viewed
2. Your email and contact information if you signup to our newsletter

When you purchase from our payment gateway or Amazon.com you will provide your information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

E-commerce

Those who engage in transactions with Phoenix Solutions – by purchasing Phoenix Solutions’ services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Phoenix Solutions collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Phoenix Solutions. Phoenix Solutions does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, Phoenix Solutions may change its Privacy Policy from time to time, and in Phoenix Solutions’ sole discretion. Phoenix Solutions encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook:https://www.facebook.com/settings/?tab=ads

Google:https://www.google.com/settings/ads/anonymous

Bing:https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@phoenix-solutions.com.au